Contact information
Contact Information
We're here to help! Reach out to us anytime with questions, feedback, or concerns.
## Get in Touch
### Email
support@ninacookware.store
We respond to all emails within 24 business hours.
- Registered office address
- 128 City Road, London, United Kingdom, EC1V 2NX
### Hours of Operation
Monday - Saturday: 9:00 AM - 7:00 PM (Your local timezone)
Sunday: Closed
Holidays: Closed
## Contact Us For
- Product Questions - Specifications, materials, compatibility
- Order Status - Tracking, delivery, or shipping issues
- Returns & Refunds - Our 100-Day Trial guarantee
- Warranty Claims - Lifetime warranty support
- General Feedback - Suggestions or feature requests
- Bulk Orders - Corporate or wholesale inquiries
## Response Time
- Email: 24 business hours
- Order Issues: 12 business hours (priority)
- Returns: 2 business days
- Warranty Claims: 3 business days
## FAQ
For quick answers to common questions, visit our FAQ page.
Common questions include:
- How do I activate the non-stick surface?
- What's covered under the Lifetime Warranty?
- How do I clean my titanium cookware?
- Does it work on induction cooktops?
- Can I return my order?
## Live Chat
Chat with us on our website during business hours (Monday-Saturday, 9 AM - 7 PM).
## Feedback
We value your feedback! Whether it's a compliment, suggestion, or concern, please reach out. Your input helps us improve.
Thank you for choosing Nina Cookware!
We're committed to providing exceptional customer service and support. Don't hesitate to reach out—we're here to help!